Frequently Asked Questions
What sets JJLabs Skin Solutions apart from everyone else?
Our serums are made to order and shipped within 1 business day! This means that unlike larger companies where their products are designed to sit on shelves for weeks or months, our products do not include tons of preservatives or fillers. Your serum is made specifically for YOU!
We keep our prices affordable because quality skincare should be available to all. We've sold over 40,000 (!) serums and can't wait for you to be a part of it!
How much is shipping?
Domestic shipping within the U.S. is free! No minimums or code needed!
We are happy to now ship worldwide!
I'm hesitant to order something because I don't know how I'll like it. What should I do?
We at JJLabs Skin Solutions love all of our products and we think you'll love them too! If you don't love your serum for any reason, we'll give you a complete refund and thank you for trying us out. We are so proud to be part of so many people's skincare regimen and we don't take that lightly! Give us a try today!
Why should I subscribe to the JJLabs Skin Solutions email?
We've been selling skincare products for more than 10 years and one of our favorite things to do is communicate with you all! Some of our favorite activities involve checking our messages so we can get your feedback, reviews, and ideas! Now we want to return the favor and get you excited for emails! We'll send exclusive promo codes through email only to those subscribed to our list. We won't spam you or share your info with anyone else. We want to keep you all to ourselves!
I want to customize my serum. How can I do this?
We love making serums to order because this gives us the flexibility to make your serum perfect for you!
Please check out our stores on Etsy, Amazon, and eBay for the ability to customize your order.
Etsy: https://www.etsy.com/shop/JJLabs
Amazon: https://www.amazon.com/s?i=merchant-items&me=A3G1U1AW6Q5R3L